Job Description for Housekeeper / Room Attendant

JOB TITLE: Housekeeper / Room Attendant

REPORTS: Housekeeping Supervisors / Lead Supervisor

POSITION SUMMARY:

Performs routine duties in cleaning and servicing of guest rooms and baths under supervision of housekeeping supervisor. Room attendant promotes a positive image of the property to guests and must be pleasant, honest, and friendly and should also able to address guest requests and problems.

ROOM ATTENDANT DUTIES AND RESPONSIBILITIES:

• Enters and prepares the room for cleaning.
• Makes beds.
• Dusts the room and furniture.
• Replenishes guestroom and bath supplies.
• Cleans the bathroom.
• Cleans the closet.
• Vacuums and racks the carpet.
• Checks and secures the rooms.
• Replenish amenities according to the operational standards.
• Deliver and retrieve items on loan to guests e.g. iron and ironing boards
• Ensure security of guest rooms and privacy of guests
• Perform rotation cleaning duties (e.g. steam clean carpets, winter cleaning, deep cleaning etc.) as required
• Cleans guest bathroom/bed room/floor corridor.
• Responsible for the cleanliness and maintenance of his/her work area.
• Responsible for the hotel/resort property in the work area.
• Attends to guest calls, guest requests /guest complaints in the area assigned.
• Authorise to enter in guestrooms for cleaning and providing turndown services as per requirement.
• Responsible for following the standard operating procedures.
• Responsible for achieving and exceeding the guest satisfaction score.

• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.
• To understand and strictly adhere to the Hotel's Employee Rules & Regulations.
• To Report for duty punctually wearing the correct uniform and name tag at all times.
• Performs any other duties as assigned to him/her by management.

PREREQUISITES:

Physical mobility and stamina required, Ability to follow instruction, Detail-oriented, Professional attitude is required, Ability to work independently.

Experience:

Previous hotel-related experience desired.